When you do business with Greyhound, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview which highlights key points about our privacy practices.
Effective Date: January 1, 2020
This policy applies to users of Greyhound’s services anywhere in the world, including users of Greyhound’s apps, websites, features or other services.
Customers: users who request or receive transportation
This policy also applies to those who provide information to Greyhound in connection with an application to use our services, or whose information Greyhound otherwise receives in connection with its services (such as contact information of individuals associated with Greyhound restaurant partners). All those subject to this policy is referred to as “users” for purposes of this policy. The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
Greyhound provides services to users throughout the United States, Canada and Mexico.
We process personal information inside and outside of the United States.
If you live in the United States, the data controller for the information you provide or that is collected by Greyhound or its affiliates is:
Greyhound Lines, Inc.
350 N. St. Paul
Dallas, TX 75201
Questions, comments and complaints about Greyhound’s data practices can be submitted to Greyhound’s data protection office at DPO@greyhound.com
We process personal information inside and outside of the United States. Greyhound transfers information of users’ outside the United States on the basis of mechanisms approved under applicable laws.
This may include:
This may include:
Depending on the Greyhound services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your transaction details, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your loyalty promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement below.
A cookie is a small text file that is stored on a user’s device, which may be session ID cookies or tracking cookies. Session cookies make it easier for you to navigate the Service and expire when you close your browser. Tracking cookies remain longer and help in understanding how you use the Service and enhance your user experience. Cookies may remain on your hard drive for an extended period of time. If you use your browser’s method of blocking or removing cookies, some but not all types of cookies may be deleted and/or blocked and as a result some features, and functionalities of the Service may not work. A Flash cookie (or locally shared object) is a data file which may be placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. HTML5 cookies can be programmed through HTML5 local storage. Flash cookies and HTML5 cookies are locally stored on your device other than in the browser and browser settings won’t control them. To identify certain types of local shared objects on your device and adjust your settings, please visit Macromedia’s Settings Manager info page. The Service may associate some or all of these types of cookies with your devices.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
These may include:
Greyhound may combine the information collected from these sources with other information in its possession.
Greyhound collects and uses information to enable reliable and convenient transportation, and other products and services. We also use the information we collect:
Greyhound does not sell or share your personal information to third parties. Information may be shared with third parties who are authorized by Greyhound as a service provider. These third-party service providers are prohibited from using our customers’ information for any other purpose. Additionally, these third-parties are bound by contract to Greyhound to use adequate security measures to protect your information.
Greyhound uses the information it collects for purposes including:
Providing services and features
Greyhound uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Safety and security
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision making process. Users in the EU have the right to object to this type of processing; please refer to our policy concerning EU customers https://www.greyhound.com/about/legal/privacy-policy
Greyhound uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to develop new features and products, improve and enhance the safety and security of our services.
Communications from Greyhound
Greyhound may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, account information, updates and events.
Greyhound may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an loyalty member and/or User. Users in the EU have the right to object to this type of processing; see our policy https://www.greyhound.com/about/legal/privacy-policy
Customers may opt-out of any non-transactional emails by selecting “unsubscribe” in any email communication.
Partner Usage of information we collect
Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services provided by our partner LiveRamp, please go to https://liveramp.com/opt_out/. To opt out of third-party cookies, please go to http://www.aboutads.info/choices
Legal proceedings and requirements
As permitted by applicable law, Greyhound reserves the right, without limitation to collect information necessary to investigate or address claims, or disputes relating to your use of Greyhound services, or as requested by regulators, government entities and official inquiries.
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, “pixel tags” (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
Some of Greyhound’s products, services and features require that we share information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
Greyhound may share the information we collect:
Greyhound business partners.
For example, if you requested a service through a partnership or promotional offering made by a third party, Greyhound may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, or services, or those with an API or service with which we integrate, or business partners with whom Greyhound may partner with to deliver a promotion, a contest or a specialized service.
With the general public when you submit content to a public forum
We love hearing from our users — including through public forums such as Greyhound blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
With Greyhound subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Greyhound processes and stores information in the United States on behalf of its international subsidiaries and affiliates.
With Greyhound service providers
Greyhound may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
For legal reasons or in the event of a dispute
Greyhound may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Greyhound’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
With your consent
Greyhound may share your information other than as described in this policy if we notify you and you consent to the sharing.
Greyhound retains a loyalty user profile and other information for as long as you maintain your Greyhound account.
Greyhound also retains certain information, including transaction, location, usage and other information for at least 7 years in connection with regulatory, tax, insurance or other requirements and for other legitimate business purposes in the places in which it operates. Once such information is no longer necessary to provide Greyhound’s services, enable customer support, enable identification and enhancements the user experience or other operational purposes, Greyhound takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection. Greyhound thereafter deletes or anonymizes such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, Greyhound deletes the information that it is not required to retain and restricts access to or use of any information it is required to retain.
In certain circumstances, Greyhound may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Greyhound will delete your account as described above. Greyhound may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if Greyhound shuts down a user’s account because of fraud or security incidents, Greyhound may retain certain information about that account to prevent that user from opening a new Greyhound account in the future.
This section applies to EU residents only. It explains that you have a number of rights in relation to your personal data. However, the additional rights only apply when we process your personal data while you reside within the EU.
There are circumstances in which your rights may not apply, for example if we process your personal data while you are present in the United States, we may not have to comply with the EU regulations and so your rights may not apply. In summary, the additional rights set out in this section will take effect once you return to reside in the EU and we continue to process your personal data.
Purposes for which we will use your personal data
EU regulations require us to explain the type of information we collect about you and why as well as the legal basis for processing your personal data.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We have set out below a list of all the ways we may use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
In some cases we may use more than one legal base for processing your personal data; this will depend on the specific purpose for which we are using your personal data. More information can be found here: https://www.greyhound.com/en/about/legal/privacy-policy.
Greyhound provides means for you to see and control the information that Greyhound collects, including through:
You may also request that Greyhound provide you with explanation, copies or correction of your data.
A. DEVICE PERMISSIONS
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Greyhound app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Greyhound app seeks before you first use the app, and your use of the app constitutes your consent.
B. EXPLANATIONS, COPIES AND CORRECTION
By submitting an online request at privacyrequest.greyhound.com or via phone at 1-877-801-1404, you may request that Greyhound:
You can also edit the name, phone number and email address associated with your loyalty account through Road Rewards My Account on Greyhound.com
C. MARKETING OPT-OUTS You may opt out of receiving promotional emails from Greyhound by using the “unsubscribe” link that is in every promotional email. Please note that if you opt out, we may still send you non-promotional messages, such as ticket confirmations, alerts for changes to your trip and loyalty account information.
We may occasionally update this policy. We reserve the right to change this Policy from time to time consistent with applicable privacy laws and principles. If we make significant changes, we will notify you of the changes through the Greyhound website or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
Due to limited transportation availability as a result of COVID-19 impacts, package delivery times may be extended. The majority of our services are sold as a space available transit expectation. Because of this it can take longer to depart origin and transfer locations. Schedule specific priority service continues to be offered for shorter distances.