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Thank you for choosing Greyhound PackageXpress! Below are some helpful tips for shipping with Greyhound. These frequently asked questions are being provided for information purposes only and do not constitute binding representations or warranties.
Customer Service
Where do I go to ship my package?
What are your hours of operation?
How do I open a GPX commercial charge account?
Can individuals obtain commercial charge account privileges?
Can the recipient pay for the shipping charges at the other end?
How can I reach customer service?
What do I do if I forgot my user ID and/or password?
Delivery
Where do you deliver?
How long will it take for the package to arrive?
Will the recipient be notified upon arrival of the package?
Does GPX deliver to homes and apartments?
How can I be assured my package is delivered?
What happens if no one is there to receive the delivery?
How do I change my delivery order?
Services
Can I insure my package?
How do I track my package?
Packages / Packaging
What are your package weight and size restrictions?
What are your requirements regarding oversized packages?
What are your packaging requirements?
Should I leave my package open for inspection?
Do I have to have the item boxed or crated?
Does GPX offer packing supplies and services?
Other
What's the cost per pound?
Do you ship animals?
Customer Service
Where do I go to ship my package?
Major metropolitan locations will provide a separate storefront for processing Greyhound PackageXpress (GPX). If the GPX storefront is closed you may bring your package to the Greyhound ticket counter and a customer service representative will process your shipment. (Tip: Proceed to the "will call" section of the ticket counter, if available, to save time.)
What are your hours of operation?
GPX shipping centers and Greyhound terminal hours vary by location with many locations offering service 24 hours a day, 365 days a year.
How do I open a GPX commercial charge account?
Fill out and submit the online account application form or call 1-800-739-5020.
Can individuals obtain commercial charge account privileges?
GPX does not currently grant charge account privileges to individuals. We will, however, consider applications from individuals with home-based businesses on a case by case basis.
Can the recipient pay for the shipping charges at the other end?
Individuals are prohibited from shipping person to person "freight collect" at this time. Businesses and commercial charge account holders may ship freight collect.
How can I reach customer service?
By e-mailing GPX_Support@greyhound.com or by calling a GPX customer service representative at 1-800-739-5020.
What do I do if I forgot my user ID and/or password?
Call 1-800-739-5020 for assistance.
Delivery
Where do you deliver?
We currently deliver throughout the United States. For shipments within Canada, Greyhound Courier Express (GCX) can be reached by calling 1-877-GO-DOG-GO (1-877-463-6446) or online at www.shipgreyhound.ca. GPX does not currently offer cross-border services into Mexico or Canada.
How long will it take for the package to arrive?
Arrival times are dependent on the shipment's service level. Visit the products and services page for more details.
Will the recipient be notified upon arrival of the package?
Yes, the recipient's phone number you provide at the time of shipping will be utilized to notify the recipient. If no phone number is provided, a postcard will be sent notifying the recipient of the shipment's availability.
Does GPX deliver to homes and apartments?
No, GPX does not currently offer residential delivery in most markets.
How can I be assured my package is delivered?
Package delivery confirmations can be obtained by calling 1-800-739-5020 or by using our tracking system on the website. (Please note, online tracking is currently available to orders placed online exclusively.)
What happens if no one is there to receive the delivery?
GPX will hold the package and make the package available for pick up at a designated Greyhound facility unless authorized to leave the package without signature. Unsuccessful deliveries will incur a re-delivery charge if requested.
How do I change my delivery order?
If you need to change anything related to your order call 1-800-739-5020
Services
Can I insure my package?
GPX offers shippers the ability to purchase additional "declared" value for shipments exceeding the standard $100.00 value declaration. GPX does not offer "insurance" for packages. See Terms and Conditions for declared value costs and limitations.
How do I track my package?
By using our tracking system at ShipGreyhound.com or by calling 1-800-739-5020 (Please note, online tracking is currently available to orders placed online exclusively.)
Packages / Packaging
What are your package weight and size restrictions?
The maximum weight per package is 100 pounds. The extreme measurements of length, width, and height shall not exceed 30" x 47" x 82".
What are your requirements regarding oversized packages?
Auto parts will need to be tendered with OEM packaging. If manufacturing packaging does not exist we will accept at the shippers risk or at no declared value. Shipments more than 48" in length could take up to 30 days in transit due to space constraints.
What are your packaging requirements?
All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions for complete packaging requirements. Additional restrictions apply for auto parts as listed below.
Should I leave my package open for inspection?
If appropriate, leave open for inspection. Greyhound reserves the right to open and inspect shipments when deemed necessary, and to refuse those improperly or inadequately packed, those damaged, and those containing articles prohibited for shipment. Tape will be made available to finish your packaging.
Do I have to have the item boxed or crated?
No, but the item must be prepared with appropriate packaging materials in order to protect the item being shipped as well as other items traveling in bus cargo.
Does GPX offer packing supplies and services?
GPX offers packing materials for sale at many locations throughout the US. Packing services are not yet available.
Other
What's the cost per pound?
GPX rates vary by weight, distance and service level. Please obtain rate information online or by calling 1-800-739-5020.
Do you ship animals?
No. GPX does not currently provide pet transport services.
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