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  Frequently Asked Questions

Thank you for choosing Greyhound Package Express! Below are some helpful tips for shipping with Greyhound. These frequently asked questions are being provided for information purposes only and do not constitute binding representations or warranties.


Ship
Track
Manage


SHIP

Where can I drop off my shipment?

Major metropolitan locations will provide a separate storefront for processing Greyhound Package Express shipments. If the Greyhound Package Express storefront is closed you may bring your shipment to the Greyhound ticket counter and a customer service representative will process your shipment. Find your closest location.

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What are your hours of operation?

Greyhound Package Express shipping centers and Greyhound terminal hours vary by location with many locations offering service 24 hours a day, 365 days a year.

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How do I open a GPX commercial charge account?

Fill out and submit the online account application form or call 1-800-739-5020.

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Can individuals obtain commercial charge account privileges?

GPX does not currently grant charge account privileges to individuals. We will, however, consider applications from individuals with home-based businesses on a case by case basis.

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Can the shipping charges be paid at the destination?

Individuals may not ship collect. However, an individual can place an order online and pay for it with a credit card.

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How do I return a shipment?

If you are returning a product that was delivered by Greyhound Package Express, please contact the seller to coordinate your return.If you are utilizing a return shipping label provided to you, drop off the package at the closest Greyhound Package Express location. Find your closest location.

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Where do you deliver?

We currently deliver throughout the continental United States. For shipments within Canada, Greyhound Package Express can be reached by calling 1-877-GO-DOG-GO (1-877-463-6446) or online at shipgreyhound.ca. Greyhound Package Express does not currently offer cross-border services in Mexico or Canada.

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How long will it take for my shipment to arrive?

Delivery dates are dependent on the requested service level. Visit the Our Services page for more details.

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Will the recipient be notified upon arrival of the shipment?

Yes, the recipient's email address or phone number provided at the time of shipping will be utilized to notify the recipient. If no email address or phone number is provided, a postcard will be sent notifying the recipient of the shipment's availability.

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Does Greyhound Package Express deliver to homes and apartments?

Greyhound Package Express only offers delivery to homes and apartments if the delivery charges are prepaid when the shipment is tendered. Additional charges may apply.

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Do you deliver if no one is there to receive the shipment?

Greyhound Package Express will hold the shipment and make the shipment available for pick-up at a designated Greyhound facility unless authorized to leave the package without signature. Unsuccessful deliveries will incur a re-delivery charge if requested.

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Do you offer Pick-up and delivery?

Greyhound Package Express offers pick-up and delivery if the delivery charges are prepaid when the shipment is tendered. Additional charges may apply.

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How do I know what service level I need?

Greyhound Package Express offers a variety of service levels to meet any shipping need. Visit the Our Services page for more details.

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Can I insure my shipment?

Greyhound Package Express offers shippers the ability to purchase additional declared value for shipments exceeding the standard $100 value declaration. Greyhound Package Express does not offer insurance for shipments. See Terms and Conditions of Purchase and Carriage for declared value costs and limitations.

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What are your package weight and size restrictions?

The maximum weight per package is 100 pounds. The maximum dimensions that we can accommodate are 30" H x 47" W x 82" L.

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What are your packaging requirements?

All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements. Additional restrictions apply for auto parts as listed below.

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What are your requirements regarding oversized packages?

Shipments more than 48" in length could take up to 15 business days in transit due to space constraints. Auto parts will need to be tendered with OEM packaging. If manufacturing packaging does not exist we will accept at the shippers risk or at no declared value.

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Should I leave my package open for inspection?

Yes, please leave your package open for inspection. Tape will be made available for you to seal your package after inspection. Greyhound Package Express reserves the right to open and inspect shipments when deemed necessary and to refuse those improperly or inadequately packed, damaged or containing prohibited articles.

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Do I have to have the item boxed or crated?

No, but the item must be prepared with appropriate packaging materials in order to protect the item being shipped as well as other items traveling in the cargo space.

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Does Greyhound Package Express offer packing supplies and services?

Most Greyhound Package Express locations sell packaging supplies. Prices and availability may vary, so contact your closest location to confirm availability and rates.

Packing services are not currently available.

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What can I ship?

Greyhound Package Express accepts many different types of shipments. If you are unsure if your item is acceptable, review our prohibited articles.

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What’s the cost per pound?

Greyhound Package Express rates vary by weight, distance and service level. Please obtain rate information using our online shipping application. If you have not registered for online access, obtain a Quick Quote now. For additional questions, visit our Contact Us page and contact Customer Service.

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How do I order shipping supplies?

Some shipping supplies, as well as preprinted bills of lading, can be ordered online on the Order Supplies page. Additional supplies can be obtained from your closest Greyhound Package Express location.

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TRACK

What are your hours of operation?

Greyhound Package Express shipping centers and Greyhound terminal hours vary by location with many locations offering service 24 hours a day, 365 days a year.

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How can I receive updates about my shipment?

You can receive updates on your shipment by visiting the Track a Package page.

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Will the recipient be notified upon arrival of the package?

Yes, the recipient's phone number you provide at the time of shipping will be utilized to notify the recipient. If a phone number is not provided, a postcard will be sent notifying the recipient of the shipment's availability.

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How can I be assured my shipment is delivered?

You can track the delivery of your shipment by visiting the Track a Package page. For additional questions, visit our Contact Us page to contact Customer Service.

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How do I track my shipment?

You can track your shipment by visiting the Track a Package page.

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What can I use to track my shipment?

You may use a waybill number, a shipment number, a Greyhound Package Express online order number or a reference number (provided at time of shipping) to track a shipment. View examples.

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What additional services are available?

Greyhound Package Express offers a wide variety of additional services such as: holiday delivery, weekend delivery and delivery confirmation. For a complete list view our Service Guide. Additional fees may apply.

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MANAGE

How can I reach customer service?

We have various ways you can reach us. View the Contact Us page for the method that best suits your needs.

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How do I obtain an account?

All individuals who wish to pay by credit card can register in Shipgreyhound.com.

Greyhound Package Express offers account credit to business shippers based on volume.

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How do I return a shipment?

If you are returning a product that was delivered by Greyhound Package Express, please contact the company you purchased the product from to coordinate the return of the item.

If you are utilizing a return shipping label provided to you, drop off the package at the closest Greyhound Package Express location. Find your closest location.

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How do I change my delivery order?

Any changes regarding your order must be made as soon as possible . View the Contact Us page for the method that best suits your needs.

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Where can I find shipping forms?

All forms are available at our Greyhound Package Express shipping centers. Frequently used forms are available on our Forms & Documents page.

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What do I do if I forgot my user ID and/or password?

Our Customer Service Representatives will be more than happy to assist you. View the Contact Us page for the method that best suits your needs.

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How do I contact a sales representative?

We are always happy to hear from our customers. If you have an immediate need, contact our National Customer Service Center by using the appropriate link on Contact Us or calling 1-800-739-5020. To be contacted by a sales representative, use this form or call us at 1-800-441-2368.

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How do I use your online ordering system?

Reference the Greyhound Package Express User Manual. If you need immediate assistance, contact customer support or call a customer service representative.

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How do I obtain technical support?

For shipping application support contact our national customer service center by using the appropriate link on our Contact Us page. For the best user experience, we recommend the most current web browser version. If you experience issues with other areas of our website please contact the Webmaster.

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How do I submit a claim?

Claim forms are available on our Forms page. Details on claims procedures can be found in Terms and Conditions of Purchase and Carriage.

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Can I get updates on the status of my claim?

Status updates are provided via email and postal mail at various steps throughout the claims process. Details on our claims procedures can be found in Terms and Conditions of Purchase and Carriage.

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Can I see my bill online?

Invoices are available, in PDF format, via email. Instructions for registering are provided on all mailed invoices.

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Can I pay my bill online?

You can pay your Greyhound Package Express invoice by clicking Pay My Bill.

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Who do I contact if I have a billing inquiry?

Billing inquiries should be submitted to the representative listed on your Greyhound Package Express invoice. If your invoice is not available or you have a general billing question, you can via Contact Us or call Accounts Receivable Customer Service at 1-877-364-2555.

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How do I view my statement online?

Greyhound Package Express is currently working towards being able to display your statement online. Details will be available soon.

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