Size, Weight and Value Limitations
Personal Goods Shipments
Excess, Overweight, Oversize Baggage in Express Service
Articles Prohibited or Subject to Special Conditions of Acceptance
Valuation Allowed without Additional Charges
Ensuring the safe delivery of your shipment and the safety of our passengers, please review the following regulations regarding Greyhound Package Express shipments:
Greyhound Package Express guarantees on-time delivery of packages on all expedited service levels. At our option, Greyhound Package Express will either refund or credit your charges upon request if we deliver your shipment 30 minutes or more after our most recent quoted delivery commitment.
The quoted delivery commitment may change for reasons including but not limited to the following: Carriers shall not be liable for loss, damage or delay caused by:
Any shipments not permitted pursuant to Greyhound Package Express Terms and Conditions or shipped in violation of Greyhound Package Express Terms and Conditions are exempt from the Guarantee and are subject to full shipping charges plus any applicable penalties regardless of actual delivery.
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The Carrier reserves the right to open and inspect shipments when deemed necessary, and to refuse those improperly or inadequately packed, those damaged, and those containing articles prohibited for shipment.
All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling in cargo holds. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters accordingly, preferably with appropriate labels.
Shipments that are not wrapped or packed in containers will be accepted only if they are of such nature that they will not damage or be damaged by other shipments and baggage.
Fragile items must be packed so as to be separated by corrugated partition, individually wrapped in air-bubble plastic, Styrofoam™ sheets or pellets, or molded plastic. The interior must be completely filled with any of the above materials to prevent the items contained in the shipment from touching each other or the exterior shell of the container.
NOTE: The carrier does not assume responsibility for fragile items packed with clothing, linens or paper (crumpled or otherwise), which do NOT constitute packaging materials, and will not adequately cushion or protect fragile items.
Every package must have a shipping label on the exterior stating the full name, phone number and address of the consignee and of the shipper.
The following are the procedures to be followed when requesting a refund of Greyhound Package Express shipping charges.
Refunds must be applied for by the customer within 90 days from the date of shipment.
No refunds of shipping charges will be made for Standard service level. If shipment is lost or damaged, reimbursement must be requested through the claims process.
If Greyhound Package Express fails to deliver the shipment as contracted in any other service level, a refund of the total shipping charges and fees will be made to the paying party.
The Package Express Refund Department will process all refund requests except in cases of collect shipments, which are to be processed by the destination station.
Minimum filing requirement:
Time limits for filing claims:
Documents not constituting claims:
Size: The maximum weight per package is 100 pounds. The maximum dimensions that we can accommodate are 82" L x 47" W x 30" H.
Shipments of Skis and/or Ski Poles will not be subject to the size limitations specified herein.
The Carriers participating in these rates, rules and regulations reserve the right to refuse to accept a package if its dimensions, even though within the limits specified herein, exceed the size or capacity of the Baggage and Express Compartments of the available vehicles.
Weight: No single Package will be accepted for transportation that exceeds one hundred (100) pounds in actual weight. Baggage in Express Service shipments may not exceed 75 pounds per piece.
Value: No single shipment (Prepaid, Collect, or C.O.D.) will be accepted for transportation that exceeds one thousand dollars ($1,000) in actual or released value. Released or declared value is the value agreed upon between the shipper and the carrier as evidenced by the uniform receipt given to the shipper by the carrier at the time of shipment or within a reasonable time thereafter or as agreed upon. With the exception of Baggage in Express Service shipments, excess value charges will be assessed for any shipment with value greater than one hundred dollars ($100). Baggage in Express Service shipments will be assessed excess value charges for any shipment with value greater than two hundred, fifty dollars ($250).
Excess Value Charges: Excess Value Charges will be assessed dependent upon the value declared in writing by the shipper or agreed upon in writing as the released value of the property, as found below.
Personal goods shipments are defined as shipments primarily made up of items meant to be used for personal or household use. These shipments may contain, but are not limited to, household goods, clothing, furniture, and auto parts not being delivered to a commercial place of business.
Greyhound Package Express delivers Personal Goods Shipments to ground level addresses only. In the event the recipient resides in a multi-story building, the shipment will be delivered to the ground floor entrance only.
Personal Goods Shipments can be scheduled for pick-up or delivery on weekends or holidays as well as after normal business hours. These scheduling requests require a four hour pick-up or delivery window. There will be a surcharge of $100 for after hours, weekend and holiday pick-ups and / or delivery requests for Personal Goods Shipments.
Explosives And Other Hazardous (Dangerous) Materials - Prohibited:
Other Prohibited Articles:
All other exceptions remain the same.
Shipments with declared or released value of more than $1,000 will not be transported. In all cases, the carrier's liability is limited to the actual value of the items lost or damaged regardless if a higher value was declared.
The Rates are dependent upon the value declared in writing by the shipper or agreed upon in writing as the released value of the property, as follows:
Free Storage Time: Three (3) weekdays after notification of arrival, not including Saturdays, Sundays, and holidays.
Storage Charges: A charge in the amount of five dollars ($5) per day or fraction thereof, not to exceed one hundred and thirty five dollars ($135) per month will be made for each shipment.
To view the Greyhound Package Express Service Guide visit the Forms and Documents page.
A fuel surcharge applies to items shipped by Greyhound Package Express. Get More Information.
Terms & Conditions
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