Service Alert

COVID-19 UPDATE

As COVID-19 continues to affect new communities, we may experience longer than normal transit times due to temporary schedule reductions. In addition, certain terminal locations may also experience temporary service restrictions or closures due to local regulation.  Please know that we will do all we can to keep you up-to-date with the ongoing changes and we thank you for your patience while we all work through these extraordinary times.

See links below for the latest station and schedule updates.

https://www.greyhound.com/en/help-and-info/travel-info/station-updates

https://www.greyhound.com/en/help-and-info/travel-info/schedule-service-changes

We are currently experiencing extremely high call volume and longer than normal hold times. We are doing everything we can to answer your call as quickly as possible.

In an effort to ensure we are doing all we can to keep our employees and customers safe, we will institute a “touchless” package release. We will suspend the need for obtaining a signature on both any paper release document as well as via any electronic device signatures. We will capture and publish the name of the individual picking up the package. This simple procedure change at shipment release will go a long way in helping to adhere to social distancing techniques.

ALERT

Due to limited transportation availability as a result of COVID-19 impacts, package delivery times may be extended. The majority of our services are sold as a space available transit expectation. Because of this it can take longer to depart origin and transfer locations. Schedule specific priority service continues to be offered for shorter distances.

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